FAQ

4th January 2020 - Happy New Year, and welcome to a new look website, with even more choice than before. Gradients can be purchased in a range of different preparations - so you can choose your favourites or try something new.

It takes approximately 1 hour to make up 100g of fibre, some preparations take slightly longer than others. This is why I have a dispatch time of 2-3 weeks, depending upon numbers of orders.

UK shipping will be sent via Royal Mail (either first class or tracked 48) and all international orders will be sent using a tracked method. Once your item is shipped I will send you an email with your tracking information.

IMPORTANT : Due to the new COVID lockdown put into place on 4th January I am only going to dispatch 3 times per week rather than  daily as I have done previously.

If you have any questions, or would like changes to a blend, or a custom order, please contact me at carol@fellviewfibres.co.uk

How can I pay?

We use PayPal as our payment processor, so we accept Visa, MasterCard, American Express, and Discover. Or, you can pay using your PayPal balance.

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Is your site secure?

Yes. You pay through PayPal, the world's premier electronic payment solution, not through this site. We never even see your credit card number; PayPal just tells us that you've paid and we ship you your stuff. We get your money through PayPal later.

Do I have to have a PayPal account to buy?

No, you can pay with your credit card without a PayPal account.