FAQ
Update : 17th October 2023
It takes approximately 1 hour to make up 100g of fibre, some preparations take slightly longer than others. Due to some health issues, present dispatch times are now approximately 8-9 weeks. I am making up orders as quickly as I can. If you would like an update on when your order is likely to be dispatched, please do not hesitate to contact me at carol@fellviewfibres.co.uk
UK shipping will be sent via Royal Mail (either first class or tracked 48) and all international orders will be sent using a tracked method. Once your item is shipped I will send you an email with your tracking information. Please note - for some of the dispatch messages that I have sent from the shop email address have been delivered to spam/junk folders - so please check these folders to check for replies and tracking information.
If you have any questions, or would like changes to a blend, or a custom order, please contact me at carol@fellviewfibres.co.uk
How can I pay?
We use PayPal as our payment processor, so we accept Visa, MasterCard, American Express, and Discover. Or, you can pay using your PayPal balance.
Is your site secure?
Yes. You pay through PayPal, the world's premier electronic payment solution, not through this site. We never even see your credit card number; PayPal just tells us that you've paid and we ship you your stuff. We get your money through PayPal later.
Do I have to have a PayPal account to buy?
No, you can pay with your credit card without a PayPal account.